Your privacy matters to us. Here we explain transparently what data we collect and how we handle it.
Last updated: October 2026
At El Marakby restaurant in Jeddah, we respect the privacy of our guests and website visitors. This policy explains what data we collect when you use our website or our mobile app — whether to book a table, place an online order, or subscribe to our newsletter — why we collect it, and how we protect it. By using the website, you agree to the terms of this policy.
We collect the data you provide yourself. When you book a table: your name, phone number, email (optional), the reservation date and time, party size, and any notes you add. When you place an online order: your name, phone number, email (optional), the items you ordered, the order type — delivery, pickup, or dine-in — your table number for dine-in orders, and any notes. If you choose delivery we also ask for your delivery address and district within Jeddah, so we can price the delivery fee and get your order to you, and you can optionally pin your location for the driver — either from your device's GPS, where your browser asks for location permission only when you tap the locate button, or by pasting a Google Maps link — and attach up to two photos of the building or door; the pin and photos are stored with the order. If you pay by bank transfer, we store the receipt image you upload with the order. When you subscribe to the newsletter we store only your email address. When you comment on a blog post we store the name you choose, the comment text, and your email if you provide one, along with a hashed fingerprint of your IP address for spam protection — never the address itself.
You can create an account on the website or in the app — one account for both — to see your past orders, save addresses and favorite dishes, and collect loyalty points. You sign in with your mobile number and a one-time code we send you on WhatsApp — there is no password — and the account is created the first time you enter a correct code. We never store the code itself, only a hashed fingerprint of it that expires within minutes, and the record of the request, with the number that made it, is kept only briefly to limit abuse and then deleted. The account holds your mobile number, your name and email if you add them, the addresses you save, your favorites, your loyalty points and the date you last signed in, and the orders you place while signed in are linked to it. An account is never required: online ordering and table booking work as a guest without signing in. On the website we set one strictly necessary cookie to keep you signed in, removed when you sign out. You can delete your account at any time in the app, from your account page on the website, or by contacting us — see Delete your account.
Payment methods depend on the order type: delivery orders are paid in advance — by card or Apple Pay through an online payment gateway when it is enabled, or by bank transfer with a photo of the transfer receipt — while pickup and dine-in orders can be paid in cash when you collect, or by card or Apple Pay when enabled. For card payments, your card details are entered on the payment gateway's own page and never pass through our website; we do not store card numbers. What we keep is the payment method, its status, and the gateway's transaction reference. For bank transfers, we keep the receipt image with the order so the restaurant team can check the payment arrived before confirming the order; it may show details such as the bank name and the account holder's name.
We use your data to manage your reservation or order, to contact you to confirm or adjust it, to send confirmation messages and order status updates, to let you track your order by its reference, and to run and improve our service. We only send you marketing messages if you subscribed to the newsletter yourself, and you can unsubscribe at any time using the link in every email.
We record simple visit statistics on our own servers: the page you visited, the browsing language, the device type, and the site the visit came from — with no cookies and no personal identifier. The restaurant may also enable third-party analytics and advertising tools from its dashboard, such as Google Analytics, Google Tag Manager, and the Meta, TikTok, Snapchat, and X pixels; when enabled, those tools set their own cookies and are governed by their providers' privacy policies. You can control cookies from your browser settings.
We do not sell, rent, or share your personal data with any third party for commercial purposes. We share it only with the service providers we need to run the service: the online payment gateway to complete card payments, our email provider to send confirmations and the newsletter, WhatsApp Business for order and reservation notifications and sign-in codes, and the analytics tools listed above when they are enabled. Internally, access is limited to the restaurant team authorized to manage reservations and orders, and we only disclose your data otherwise when required to do so by law.
We keep reservation and order data for as long as needed to provide the service and to maintain the accounting records required by law, after which it is deleted or anonymized. Your newsletter subscription stays active until you unsubscribe. You may request the deletion of your data at any time by contacting us.
We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse, and we restrict access to staff who need it to do their job.
This policy also covers the El Marakby Android app. The app collects the same data as the website and for the same purposes: your name, phone number, email (optional), order items and order type, your delivery address and district when you choose delivery, and your booking details when you reserve a table. All of it is sent to our servers over an encrypted connection (HTTPS). Signing in to the app is optional and works as described under Your Account above. The app requests no sensitive permissions — no location, contacts, camera, or photos; the only permission it uses is internet access. It contains no ads, no advertising trackers, and collects no advertising identifier. Stored locally on your device only: your cart, your chosen language, the name, phone number and address you last entered at checkout (to fill the form in for you next time), and, while you are signed in, your session token and mobile number. The session token and number are removed when you sign out, and all of it is erased when you uninstall the app. To delete your account, see Delete your account; to request deletion of other data you have already submitted, email us at the address below.
You have the right to request access to, correction of, or deletion of your personal data at any time. For any privacy-related inquiry, email us at info@elmarakby.com or call us at 0555291131, and we will respond as soon as possible.